Why choose Diamond Group?

We are committed to providing the best service to our clients by truly understanding their needs so that we can find the right solution. We hear regularly that what sets us apart from our competitors is how easy it is to get in contact with any department and how fast we are in handling any issues that may arise.

In a recent customer survey our clients rated us 9.4/10 for both ‘ease of communication’ and ‘customer satisfaction’ and it is these high standards that we continuously aim for. It’s why we refuse to have telephone auto attendants and why we make sure you can speak to someone straight away when you give us a call. 

Get in touch today on 0191 5193700 or email us at sales@diamond-group.net to see how we can help your business.

We let you focus on running your business

One of the main things that make us different is that unlike most, we offer much more than just an individual service such as IT or Telecoms or Printers.

Unfortunately with electronic equipment, things don’t always do or work exactly the way you want them to. Therefore, because your business equipment and services are all interconnected, it means that problem solving or query handling becomes increasingly difficult when several parties become involved.

For example:

Your photocopier isn't scanning to your email address. You call your copier company when in fact it’s an issue with your IT network. There then follows the communication between your IT and Copier supplier to decide who’s responsible, followed by the another potential call-out with further costs and further delays.

There are hundreds of similar scenarios just like this one that all ultimately led to longer waiting times which cost your business.

Your potential problems can therefore be resolved significantly faster therefore with Diamond as we are one of the few nationally that can handle all of your IT, Copiers, Printers and Telecoms. This in turn means no more waiting around for companies to pass the blame on to each other; no additional call out fees, and faster query handling. Our team works together and gets straight into tackling any issue.

Furthermore, we also offer discounted rates for those businesses that choose to take more than one service of ours, so don't hesitate to contact us to find out more.