25 Years Diamond

New Commercial Director for Diamond Group

Wednesday, August 16, 2017

New Commercial Director for Diamond Group

Following the recent rapid growth of Diamond Group, Andrew Pickersgill has been appointed Commercial Director by the company.

Andrew has a wealth of experience of both working for large corporations as well as owning and operating his own businesses, and we believe he is the right person who can take the business to the next level.

 

What Andrew plans to bring to the Diamond table:
 
“As well as overseeing the sales department and looking at ways to increase our client base I’ll also be working hard to ensure we recruit the right staff into the right departments at the right time to cope with the increase in workloads. On average we’re currently resolving customer queries within 11 hours which is amazing, it will be my job to ensure that any growth the business achieves doesn’t impact on our customers.”

John Burns, Managing Director said: “Diamond Group is celebrating 25 years in business this year so it seems fitting that the first Commercial Director within the group happens this year too.  Andrew's knowledge is what we were looking for and his previous experience makes him the perfect candidate for the job.”
 
Diamond's IT and Communications departments have now merged to become Diamond ICT, and Andrew will be ensuring that the internal procedures are all in place to ensure that all clients are aware of this as a positive move for the business and customers alike.
 
Andrew will also be responsible for creating and implementing the strategy to take the business from its current £2M turnover to £5M within the next three years.
 
“I will be using a process driven structure in trying to achieve this, along with standardising procedures and utilising our new CRM software".
 
“We plan to commercialise the sales process whilst ensuring that the customer journey is as smooth as it has ever been.  The great thing about working for a business like Diamond is that everyone sings from the same song sheet, you can see how passionately everyone cares about the company, something that I do whether I am working for myself or for someone else.
 
John Burns added: “All the directors at Diamond are looking forward to seeing the positive changes that Andrew is planning for us and although we have set the bar high, we have high expectations that he will be a great addition to the team.”

 

For more information please call 0191 519 3700