IT Support

Your Very Own Outsourced IT Department

“I just want my IT to work the way it should”

It’s a simple enough statement, but something that most businesses fail to achieve on a daily basis. That is where our IT experts come in. From just 50 pence a day we can remove that unneeded stress, handle your systems and let you get back to running your business by acting as your very own outsourced IT department.

It’s our bread and butter

We provide a friendly, proactive and experienced support team for your business that is capable of handling any issue, promptly and efficiently.

Why your systems will be safe in our hands:

  • Proactive IT support – Our team and its remote software continuously monitors your critical systems to seek out potential problems before they become a problem for your business.
  • A response at the press of a button – 9 out of 10 times, when you give us a call, you get put straight through to someone who can help with your issue.
  • Weekly remote administration of your systems from one of our IT specialists

 

At Diamond, we are very confident that you will be as happy as our other clients with the service we provide. That is why we are offering a month’s FREE TRIAL of our IT support so you can see for yourself our 9.7/10 service before you make any commitments.

How it works?

If you would like to see the benefits of IT support for yourself, it only takes three simple steps.

1) Give us a call: Quote the code DG-IT30 and let us know about your business and its requirements.

2) A visit from us: A member of our team will come to your business, meet with you and get to know more about you and your business and its requirements. They will then install the necessary software and your trial period begins.

3) After a month make your choice: From here it’s entirely up to you. If for whatever reason you decide it is not something you require, then we can easily remove the programme from your computer. However, if you are like many of our current clients and wish to continue with the service then it’s business as usual and we can send you a quote.

It’s as easy as that, so give us a call on 0191 519 3700 to organise your free trial, or use our contact form. We look forward to hearing from you.

Need the occasional bit of IT support?

Don’t feel the need to commit to a contract? Then Pay As You Go support is perfect for you.

If you’re a small business that can handle most things yourself but just need that extra help occasionally, or there may be something you simply don’t have time for, Diamond IT can help. Pay as you go support means no contracts, no commitments, and ideal for the odd job such as virus clean up or computer optimisation.

We charge £70 per hour for on-site support and £1 a minute for remote support.  Call out charges do not apply for those businesses that are located within 30 minutes from our offices.

Furthermore, if it becomes apparent that our support contract will be more beneficial and save you money in the long term, we can give a discount based on the amount you have already paid for ad-hoc support.

For less than the price of a cup of coffee a day, this service protects your critical IT systems and helps keep your business running. It helps you to avoid the following common issues:

  • Downtime
  • Virus attacks on your network and PCs
  • Attempts to hack into your network
  • Slow internet connection
  • Lack of access to important data

What might seem like a small IT problem can often lead to a major business headache. Managed Networks prevents this through four core services:

From automatic back-up and antivirus checks to full systems diagnosis and reporting, your IT infrastructure will be taken care of, freeing up your time to focus on growing your business.

How does it work?

Getting your systems protected is easy. There is no hardware to install or any training required. Simply give our Managed Networks team a call now and they will have you up and running in no time.

You can choose the level of service you’d like, and build it up a step at a time, or you can take all four services for maximum protection and minimum downtime.

Call us now on 0191 519 3700 to speak to one of our Managed Networks team or email us at support@diamond-group.net

Our Managed Workstations service is designed to keep your PCs and laptops healthy so you can concentrate on growing your business.

Common issues we help you solve include:

  • Reducing downtime
  • Improving system performance
  • Updating your software
  • Overcoming lack of in-house IT resource
  • Keeping your PCs and laptops working
  • Installing updates and upgrades

 

 Our Managed Workstation service consists of three areas: Monitoring, Maintenance and Support.

This three step service helps you look after the following:

  • Backup
  • Anti-Virus
  • Disk Space
  • Networking
  • External Websites
  • Security
  • Email System
  • Hardware
  • Performance

How do I get started?

Getting started is quick and easy. Many of our customers opt for the monitoring service first. This helps us build up an understanding of your current IT systems so we can work with you to improve performance and help you work smarter.

To get set up and to start enjoying the benefits of Managed Workstations, simply call us now on 0191 519 3700 to speak to one of our Managed Networks team or email us at support@diamond-group.net