IT & Telecoms Monthly Support Packages

Business

Business +

Diamond

  • Unlimited Remote Support

  • Unlimited Onsite Support

  • Self Service Knowledge Point

  • 24 / 7 / 365 Active Monitoring

  • Business Hour Support

  • Managed Desktops

  • System Reporting

  • Full System Audit

  • IT Manager

  • Quarterly Health Check Review

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

**Minimum 12-Month Contract Required

Out of Hours Support can be provided if needed.
A retainer of £50 per month is charged and then support calls are charged at £70 per hour.
  • Unlimited Remote Support

  • Unlimited Onsite Support

  • Self Service Knowledge Point

  • 24 / 7 / 365 Active Monitoring

  • Business Hours Support

  • Managed Desktops

  • Managed Backup (up to 10GB/user)

  • Managed Email

  • Managed Security

  • Managed Server/Cloud

  • Managed Network

  • System Reporting

  • Full System Audit

  • IT Manager

  • Guaranteed Hardware Swap Out

  • Guaranteed 16-hour Onsite Response

  • Hosted Phone

  • Hosted Licence

  • Quarterly Health Check Review

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Out of Hours Support can be provided if needed with no retained charge.

Support calls are charged at £30 per half an hour.

  • Unlimited Remote Support

  • Unlimited Onsite Support

  • Self Service Knowledge Point

  • 24 / 7 / 365 Active Monitoring

  • Business Hours Support

  • Managed Desktops

  • Managed Backup (up to 20GB/user)

  • Managed Email

  • Managed Security

  • Managed Server/Cloud

  • Managed Network

  • System Reporting

  • Quarterly Full System Audit

  • IT Manager

  • Guaranteed Hardware Swap Out

  • Guaranteed 8-hour Onsite Response

  • Out of Hours Network Monitoring

  • Unlimited Out of Hours Remote Support

  • Hosted Phone

  • Soft Client Free of Charge

  • Hosted Licence

  • Quarterly Health Check Review

 

 

 

 

 

 

 

 

 

 

 

 

 

Call us on 0191 519 3700 or email us at sales@diamond-group.net to speak to one of our experts.